Welcome to PAWLINO. These Terms of Service govern your use of our website and any purchases made through our online store.
By accessing our website, browsing our products or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
About PAWLINO
PAWLINO is an online retailer offering pet toys, enrichment products, accessories and related products for dogs, cats and other household pets.
Business Name: PAWLINO
Email: contact@pawlino.co.uk
Phone: +44 77 3530 5532
Address: 118 Portland Rd, Hayes UB4 8LH, United Kingdom
If you have any questions about these Terms, please contact us using the details above.
Eligibility to Place an Order
By placing an order through PAWLINO, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.
Purchases through our website should be made by an adult or by a person legally capable of entering into a purchase contract.
Products and Product Information
We aim to provide clear and accurate product descriptions, photographs, specifications, prices and other relevant product information.
Product images are provided for illustrative purposes. Minor variations in color, packaging, size or appearance may occur due to manufacturing updates, screen settings or other reasonable factors.
Customers should review all product descriptions, sizing information, recommended pet type, weight guidance, materials, warnings and safety instructions before use.
Where a product is available in multiple sizes, colors or variants, customers are responsible for selecting the option that is appropriate for their pet.
Product Availability
All products are subject to availability.
In the unlikely event that a product becomes unavailable after you place an order, we may contact you to offer an appropriate solution or cancel the affected item and issue any applicable refund.
We will not substitute a product without informing you where the substitution would materially differ from what you ordered.
Prices
All prices displayed on the PAWLINO website are shown in British Pounds Sterling (GBP) unless otherwise stated.
The price applicable to your order will be the price displayed at checkout when the order is placed.
Shipping charges, where applicable, will be clearly displayed before you complete your purchase.
We reserve the right to correct genuine pricing or typographical errors. If an error affects an order you have already submitted, we will contact you before proceeding where required.
Payments
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed securely by third-party payment providers. We do not generally store complete payment card details on our own systems.
Your order will not be considered accepted solely because payment has been authorized.
Order Confirmation and Acceptance
After placing an order, you may receive an order confirmation acknowledging that we have received your order.
This acknowledgement does not necessarily mean that your order has been accepted.
A contract for the purchase of goods is formed when we accept your order, normally when the order is confirmed for fulfillment or dispatched.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorized
- Incorrect pricing or product information has been displayed
- We reasonably suspect fraudulent or unauthorized activity
- We are unable to fulfill the order due to circumstances outside our reasonable control.
Customer Support Hours:
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
We aim to respond to all inquiries within 24–48 business hours.